Program Management & Business Operations

Job Overview

We are a small, dedicated, strategy and execution team working to make Intuit the best-run global technology platform company in the world. The improvements we drive as a team touch every aspect of Intuit’s structure, processes and business model and will fuel investment in Intuit’s growth priorities. We provide the frameworks for defining Intuit’s top priority goals, annual resource planning, analyzing and making recommendations on investments, and seeing our annual strategy through to execution. We enable automation of planning by defining business requirements for our tools & automation teams and we ensure mechanisms are in place to remain nimble and rigorous as we deliver innovation to our customers with speed.

As a Principal of Business Operations, you will have the opportunity to:

• Drive strategy and lead the thinking for enterprise-level planning, portfolio management and portfolio analysis, building on original insights, external learning, and stakeholder perspectives
• Build boundaryless partnerships across all levels and functions at Intuit to jointly problem solve and develop solutions to complex business problems
• Learn from, and apply, internal and external best practices
• Drive change management and work with business leaders to implement custom solutions that scale across the entire company

This role will allow you to forge relationships with senior leaders from every group in the company, is the perfect platform to learn about virtually every aspect of Intuit’s businesses and a great foundation for a high-impact career.

Qualifications

We are looking for a strategy and planning expert, a team player who can quickly establish rapport and credibility throughout Intuit. Intuit Business Operations acts as a source of future leaders within the company and we expect exceptional leadership skills and potential.

 

To be successful in this role, the candidate must have the following:

• 10+ years of work experience in roles defining strategy and delivering transformational impact across an organization. Examples include experience in a top tier consulting firm focused on strategy and implementation, being part of a strategy or business operations team in a technology company, and/or helping improve efficiency or effectiveness in a business function of a technology company.
• Experience defining and/or executing strategic and operational planning in one or multiple 250+ person organizations
• Strong analytical and quantitative skills, demonstrated ability to use data and metrics to support assumptions, develop business cases, and complete root cause analyses
• Demonstrated ability to understand large scale, end-to-end processes, come up to speed quickly on new business domains, identify areas of opportunity and understand the interdependencies and risks in change
• Ability to create an environment of trust within and beyond the working team, creating a network through which to drive change
• Bias for action, ability to deal with ambiguity, and natural perseverance to overcome obstacles and deliver outcomes
• Well-rounded interpersonal skill set with the ability to build strong, trust-based relationships with senior executives, leaders, peers and junior employees, creating a foundation from which to drive change at scale
• Excellent written and verbal communication skills with the ability to communicate complex information in a way that resonates across diverse groups of stakeholders, shapes strategic decisions, and generates momentum for meaningful change
• Strong process design, project management and change management skills
• Strong academic record required. BS/BA required, or equivalent experience. MBA or equivalent from a nationally recognized institution preferred.
• Demonstrate Intuit Values in all that you do

Responsibilities

• Quickly obtain an in-depth understanding of the end-to-end enterprise financial, planning and execution landscape at Intuit to act as the foundation for defining enterprise-scale transformational change
• Assess planning and execution effectiveness, visibility to progress, and our ability to communicate executive level status and insights for both enterprise planning and execution
• Define the principles and strategy for enterprise planning and portfolio management improvements, in partnership with cross-functional planning leaders, to drive company-level outcomes that enhance the entire planning experience and outcomes
• Lead & participate in customer empathy exercises to inform recommendations; take in-person data collection through to insights and hypotheses
• Through definition, experimentation and implementation of planning process improvements, based on scaled Agile best practices customized for Intuit, continue to build out our collective planning mindset and outcomes as a competitive advantage
• Partner with stakeholder and development teams to define requirements for planning tools, roadmapping and data & analytics
• Create partnerships within Product Management, Engineering, Program Management, Enterprise Architecture, Finance and with Senior Executives across the entire company to define and lead change
• Contribute to day-to-day operations support for the E2E Planning process
• Be a leader/teacher who role models the Intuit values and business operations domain expertise
• Bring your authentic, courageous, empathetic, and customer-obsessed self to be part of an experienced team delivering awesome for our customers and Intuit!

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $191,000-258,5000, Southern California $185,000-250,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Award-winning culture, best-in-class benefits

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.