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Catalog Staff Program Manager
Location(s): San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit Global Business Services (GBS) is transforming Source-to-Report processes and technology to create a seamless digital procurement experience for employees, enhance performance in our strategic partners, and amplify value delivered for One Intuit. As we adapt to the demands of digitally-enabled users seeking highly personalized experiences, the Catalog Staff Program Manager will play a pivotal role leading the overall strategy and execution to modernize Intuit’s catalog program, including the people, process, and technology transformation of our catalog strategy and infrastructure that enables employees to be successful ordering the products and services they need while working in hybrid, streamlines low risk purchasing, and optimizes stakeholder experiences.
The Catalog Staff Program Manager will serve as a strategic leader and steward, requiring strong business acumen and knowledge of the procurement function and spend management, with experience operationalizing processes and features in solutions such as Coupa and Amazon, to effectively streamline and automate processes, bring best practices to bear based on internal and external insights, and harness voice of employee to shape the program for customer benefit. Key responsibilities include developing and managing the overall operational and organizational health of catalogs at Intuit, setting and executing against the transformation roadmap, and partnering with cross-functional stakeholders to draw on synergies across the Intuit ecosystem to take full advantage of AI-assisted experiences, preferred partners and standards, and diversity and sustainability initiatives across the catalog automation landscape. For Intuit's catalog program, operational leadership demands a proactive self-starter capable of driving change. The outcomes significantly impact crucial corporate-level objectives, influencing various business units and functional groups within Intuit.
Responsibilities
Leadership and Strategy:
- Cultivates and coordinates relationships with People & Places, Technology for Intuit, and Finance stakeholders, with ability to interact with senior leaders to provide strategic guidance or support decision-making.
- Collaborates across Intuit to leverage resources and knowledge to solve problems and achieve results.
- Adept at focusing around a shared vision and critical few priorities; role-models execution with velocity, agility, and excellence.
- Develops and executes the vision for a best-in-class catalog program, keeping the customer experience at the forefront while seeking automation and AI-assisted solutions as velocity drivers. Develops the plan, operational roadmap, and goals in service to that vision.
- Uses previous experience leading the modernization of catalog buying to bring best practices to bear at Intuit.
- Partners with international teams to ensure globally compliant and locally relevant policies.
- Makes pivotal decisions that necessitate collaboration, engagement, and accountability with business and technical leaders, as well as executives across the organization.
Catalog Leadership:
- Responsible for the development, optimization, scaling, and management of global purchasing e-catalogs within Coupa, streamlining procurement processes for efficiency and effectiveness.
- Manages catalog content for accuracy and consistency, ensuring that product information, pricing, and availability are up-to-date and aligned with both supplier agreements and purchasing standards at Intuit.
- Ensures adherence to purchasing compliance requirements, fostering a culture of ethical and responsible spending within the organization.
- Conducts audits of Purchase Order (PO) Employee Gift and Self-Approval purchases, identifying potential risks, ensuring compliance with company policies, and preventing unauthorized expenditures.
- Reports Diversity, Equity, and Inclusion (DEI) and Climate Pledge Friendly (CPF) spending trends in partnership with GBS Supplier Diversity & Sustainability, providing valuable insights into supplier performance and alignment with organizational values.
- Collaborates with GBS Change Management to drive catalog adoption, communicating changes to stakeholders to promote seamless transitions and create awareness for delightful employee experiences.
- Troubleshoots technical catalog procurement issues by analyzing root causes, identifying solutions, and implementing corrective measures to maintain the integrity of our systems.
- Assists in resolving Procure to Pay (P2P) and GBS Connect escalations, addressing issues swiftly and providing solutions to facilitate smooth business operations.
People Management:
- Manages 1 direct report (contingent worker)
Qualifications
Skills, behaviors & competencies:
- Excellent interpersonal skills; can effectively interface and collaborate with employees at all levels
- Adept and resilient within a high-change environment focused on long-term opportunities
- Solution-oriented within a data-led and data-driven approach
- Proactive, action-oriented self-starter
- Exhibits high levels of judgment, innovation, and creativity; is a critical thinker
- Effective use of inquiry and advocacy to work through barriers
- Coupa and Amazon Business experience
- Strong analytical, written, and communication skills
- Excellent documentation and requirements analysis with experience developing and/or presenting business cases
- Ability to work independently as well as lead and collaborate in cross-functional team environments
- Proficient in collaboration and productivity systems such as Microsoft Applications, Google Drive, Salesforce, Smartsheet, and Slack
Qualifications:
- 8+ years industry expertise with excellent Program Management skills, including relevant experience leading a global catalog program and managing suppliers
- Strong knowledge of the catalog industry, supplier operations, and source selections
- Customer-focused with strong communication, coordination, and planning skills
- Excellent analytical skills and ability to make recommendations to senior leadership based on data
- Ability to apply judgment to balance policy with achievement of business objectives and user experience
- Ability to influence and gain alignment with others to change the thinking
- Experience with catalog technology and tools, including e-procurement platforms
- Availability to directly support and interact with multiple international business units
- Culturally aware; experience communicating with a global audience
- Bachelor’s degree in Business, Finance, Marketing, or other quantitative discipline or equivalent work experience
- Ability to travel up to 30% of the time
- Experience working in the High-Tech or Financial Services sector preferred
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $137,500 - 186,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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