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Principal Product Designer
Location(s): Mountain View, California; Toronto, CanadaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit, our mission is to power prosperity around the world. Come join the QuickBooks Workforce design team as a Principal Product Designer and play a pivotal role in transforming how employees get paid, rewarded, and recognized.
In this role, you’ll lead end-to-end design for a core set of customer experiences in the payroll space. This role requires a dynamic individual who is comfortable working in a highly collaborative environment, with a solid ability to go deep into end-user problems and then apply design thinking and design craft to solve them.
This is a fast-paced, high-visibility role with significant opportunity for customer impact and professional growth. If you’re a bold and fearless designer - and revel in taking extreme ownership of your domain - we look forward to hearing from you!
Qualifications
- 7+years of experience in interaction design, product design, service design, or related field
- Bachelor’s degree in Product Design, Human-Computer Interaction Design, or other relevant field; Graduate degree a plus
- 2+ years of experience leading junior design team members
- Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills, and design principles
- Expert knowledge and experience driving and applying human-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, data analytics, and user research
- Understand business and user experience performance metrics, and how they impact design direction
- Exemplary ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and “raise the bar” continually as an effective leader of positive change
- Proven track record in leading with a clear vision for complex end-to-end user experiences, inspiring others to get behind the vision, and ultimately delivering products that are known for their delightful experience and ease of use
- Organized, self-directed, efficient, and able to manage multiple complex projects in a timely manner
- Effective communicator, presenter, and negotiator
- Mastery of design tools such as Figma, and skilled in creating “lo-fi” prototypes to share with users in a fast, iterative manner
- A well-presented online portfolio demonstrating strong interaction design craft and collaborate process
Responsibilities
- Strategy: Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among customer needs, business goals, and technological realities across web & mobile platforms
- Be bold: Create compelling visions and translate concepts into designs that illustrate simplicity, despite complexity of system
- Learn fast: Participate in user research with clear goals, a testable hypothesis, and learning plan; rapidly explore ideas and complex interactions through prototypes and test your hypotheses with users using a variety of methodologies
- Data acumen: Balance quantitative and qualitative learnings to inform design direction and influence product roadmap
- Facilitation: Lead cross-functional workshops that help to align the team on design vision and roadmap
- Storytelling: Effectively communicate design approach and demonstrate strong storytelling techniques to inspire the team
- Manage and mentor: Coach and mentor junior designs on the team in craft and development of key hard and soft skills; contribute constructively to design reviews
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $166,500 - 225,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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