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Instructional Designer
Location(s): Mountain View, California; Reno, Nevada; San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join our team as a Learning Experience Designer for Marketing & Communications Learning & Development. In this role, you will collaborate closely with key stakeholders throughout the organization to introduce new craft skills through personalized curriculum and other learning materials. Working alongside the Marketing & Communications L&D team and Subject Matter Experts, you will play a vital role in designing and accelerating the delivery of craft skill curriculum. Our team is driven, enthusiastic, and fosters a collaborative environment, dedicated to empowering M&Cs to provide exceptional customer experiences, drive business growth, and advance their careers. The ideal candidate will use human-centered design principles to create a diverse range of engaging, effective, and innovative resources for developing craft skills. They will also have a deep knowledge of adult learning theory and have expertise in instructional design tools and methods. Along with their technical abilities, the ideal candidate will excel in project management, communication, and have a “Day One” mindset characterized by a willingness to embrace change, take risks, and continuously learn.
Qualifications
- Minimum bachelor's degree and formal Instructional Design degree or certification preferred
- 5+ years of learning design experience for adults, preferably in a corporate organization
- Ability to apply adult learning theory into relevant, engaging and delightful learning experiences
- Strong ability to represent concepts, as well as summarize and communicate complex ideas into engaging curriculums that can be leveraged in the flow of work
- Knowledge and practical application of learner-centered design
- Proficiency with a variety of instructional and design tools including Articulate Rise, captivate, Degreed, Canva etc
- Curiosity to discover, define, and validate the root cause of problems
- Creativity to develop and deliver engaging, effective learning resources
- Highly organized and communicative project management skills
- An appetite for lifelong learning and a willingness to teach others
- Demonstrated ability to operate independently and interact frequently with senior management to help set strategic guidance
- Demonstrated experience with developing and accelerating work with GenAI
- Gather the most critical information needed to recommend, develop, and implement a curriculum to train various roles in our community
- Lead, influence, and impact people at multiple organizational levels
- Conduct needs analysis, identify new learning resources, evaluate content, and determine ongoing maintenance requirements for program sustainability (technical support and content)
- Think strategically in complex environments
- Track and manage issues and risks consistently, transparently, and accurately; be bold and take immediate action to mitigate or remove them effectively
- Establish strong relationships internally and externally to facilitate successful outcomes
- Collaborate with partners and subject matter experts (SMEs) to provide demos, recorded lectures, and assist in building and reviewing eLearning content
- Expert knowledge and extensive experience of L&D industry principles, standards, concepts, practices, and systems, knowledge of adult learning theory, instructional design principles (i.e., ADDIE, SAM), evaluation of learning (i.e., Kirkpatrick), and how to deploy
- Proficient in Google suite, RISE, Articulate360, and Docebo tools for developing learning content
- Strong experience using design thinking principles to understand customer needs, test and measure results is preferred
- Proven track record of driving effective communications across all stakeholders, partners, team members to facilitate optimal collaboration and visibility, and accelerate decision-making across programs
- Strong project/program management experience (i.e., prioritization, planning, attention to detail, organizational skills, and ability to manage multiple projects/tasks) exhibiting solid end-to-end thinking
- Develops methods for the evaluation of program effectiveness, understanding analytics to assess and evaluate key
Responsibilities
How you will lead
Learning Experience Innovator:
- Leading initiatives that deliver curriculum from initial assessment to understanding the capabilities we want to build, identifying where we start, the plan to get there, and executing on that plan
- Collaborating with multiple partners, including vendors, leaders, SMEs from the community and L&D team members to assess the current landscape and provide learning opportunities that will grow skills and knowledge in line with Intuit’s strategy and top priorities
- Assess current learning materials and approaches, making recommendations to improve learner experience and increase speed to proficiency
- Facilitating and coaching in either instructor-led workshops, seminars, or virtual sessions
- Applies design thinking, and rapid prototyping to solve customer problems
- Creates content and experiences that engage learners with varied learning preferences and accessibility, including relevant practice to help ensure application of learning
Influential Business Partner:
- Builds strong, trust-based partnerships and creates inclusive environments by cultivating diversity of thought
- Understands business strategy to deliver impactful learning offerings which accelerate Intuit’s Big Bets
- Communicates effectively with a diverse set of stakeholders to influence learning and upskilling initiatives
- Uses empathy and customer obsession to solve for stakeholder needs
Data and Technology Strategist:
- Reads, works with, and analyzes data to make confident decisions that drive business outcomes
- Ability to extract insights from data to optimize each step of the learning journey of our customers
- Ability to use Data storytelling to effectively communicate insights from a dataset using narratives and visualizations
- Awareness of One Intuit L&D Tech Stack and tool/capabilities availability to solve learner use cases (e.g. Degreed, Docebo, Credly)
Learning Champion
- Promotes a learning and growth mindset that aligns with our Intuit values, to build a continuous learning culture
- Responds and adapts to change through collaboration and experimentation
- Provides learners the opportunity to develop new and expanded skills and celebrates learner achievement
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $111,000-150,000, Southern California $98000-132500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
Culture and values
Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
More about Intuit life play_arrowBenefits we offer
People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
More about our benefits play_arrowHiring process
From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.
More about our hiring process play_arrowEOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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