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eDiscovery Program Manager
Location(s): Mountain View, California; San Diego, California; Atlanta, GeorgiaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
As an eDiscovery Program Manager, you will work as part of a small, dynamic, high-performing team that is responsible for overseeing litigation, investigation matters involving government entities and regulators, responses to third-party requests for information and a wide range of other matters. You will provide comprehensive support to our in-house attorneys and outside counsel, as well as partner across our Legal, Compliance and Policy Organization, on eDiscovery.
We believe diversity and inclusion among our teammates produces better results and is critical to our success as a global company. We are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool.
This role is hybrid with on-site expectations of 2-3 days per week.
Qualifications
- Bachelor's degree and 5+ years of prior experience with eDiscovery.
- Detailed understanding of all aspects of eDiscovery processes, workflows and best practices, and how they relate to the litigation lifecycle.
- A good litigation professional’s mindset: goes the extra mile to get the job done right and sees opportunities in everything they do to deliver awesome results; understands that the details are critical and the stakes can be high; takes pride in their work and what they deliver; loves to win.
- A good business partner’s mindset: comfort and skill at balancing risk and opportunity; thinks creatively; innovates; enables the business to make smart decisions.
- Curious and a continuous learner: enjoys jumping into new problems and learning new things; asks "why" and "how can we improve;” quickly becomes proficient in the facts; develops long-term knowledge and expertise.
- Team-player: thrives in a team environment and setting up teammates for success; shows empathy for our customers, colleagues and other stakeholders; open to feedback and collaboration; comfortable in the driver’s seat or working as a contributor on a larger team.
- Ability to work independently and successfully manage a significant workload with competing deadlines; very organized; an ability and interest in prioritizing the most critical work and finding ways to scale; understands the importance of process and rigor; identifies issues proactively and develops solutions.
- High level of enthusiasm and a positive attitude.
- Good communication skills and proven ability to interact with professionals at different levels.
- Good judgment.
- Integrity without compromise; accountable, committed, and connected with their teammates and colleagues.
Responsibilities
- Help manage eDiscovery at Intuit, including: building roadmaps and planning; improving standardized processes; managing data platforms; developing and updating metrics; collaborating and communicating for impact across Legal, IT, Security, Privacy, and Procurement; innovating; and scaling.
- Driving the identification, preservation, collection and processing of electronically-stored information and other data; preparing materials in response to discovery requests, subpoenas, internal investigations, and related matters; and coordinating with internal colleagues and external vendors.
- Help manage all legal hold and document preservation processes, and develop updated processes, including collaborating with partners across Intuit to ensure relevant data is preserved for purposes of litigation and investigations.
- Stay up to speed on industry trends, best practices, technology, and the rules and regulations of eDiscovery.
- Provide support to in-house attorneys, including soliciting and gathering information from across the company to assist attorneys in providing legal advice.
- Support and help manage Intuit’s responses to third-party requests for information, complying with the law and protecting the data of our company, employees and customers.
- Drive or contribute to department and team projects and priorities.
- Take on increasingly complex responsibilities and proactively solve problems independently as experience grows.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $114,000 - 154,000, Southern California $105,000 - 143,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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