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Group Manager- Experience Design
Location(s): Bengaluru, IndiaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At QuickBooks, world-class design helps power the success of small businesses andself-employed people around the world. Our designers are involved at every step of a project—from gathering insights, brainstorming, prototyping, and experimentation to launching pixel-perfect designs. We’re also innovating through machine learning and gen AI, and you’ll be contributing to making every interaction delightfully simple.
Come join the QuickBooks Workforce Solutions design team as a Design Manager to lead Payroll Tax and Expert experiences. The successful candidate must be both an excellent designer and strong leader since they will manage and mentor a team of designers. Through a keen balance of design strategy, thought leadership, creative direction and people leadership, the Design Leader enables this team to deliver awesome experiences for employers and their employees.
Design is crucial at Intuit and collaborates closely with Product Management and Engineering leaders to provide a strong design voice to guide the customer experience vision and strategy. They also use their deep knowledge of customer behavior to drive design judgment, while leveraging solid analytics and experimentation frameworks to make data-driven decisions.
This person would also work closely with other design leaders focused on designing for small businesses and self-employed around the world to ensure cohesive and excellent experiences across our ecosystem of products.
Qualifications
Qualifications● Bachelor's or master's degree in Product Design, Human-Computer InteractionDesign, or related field and/or a portfolio demonstrating your strong craft, process,and rigor ● Experience leading and managing a design teams● Deep understanding of user interface, interaction, and visual design; demonstratedability to deliver high quality design output● Oversees large-scale design explorations that balance user needs, business outcomes and technical constraints.● Able to craft a learning and experimentation plan and leverage learnings to optimize and create bold new experiences● Excellent leadership, communication, project management, and organizational skills● Develops a visionary ideal state based on data that seize the biggest opportunities for end-to-end improvements.● Strong business acumen and experience in managing multiple stakeholders andsenior leadership expectations● Proven success working on concept, interface and experiences for innovativelarge-scale projects, actively collaborating within a cross-functional team● Experience designing for and working with design systems and reusable component libraries● Experience designing for accessibility and knowledgeable in usability● Knowledgeable of design trends in mobile, web, and AI, motion design● A background in global and/or fintech design is preferred but not required● Crafts and owns the key stories, mission, and vision of the team and guides andunblocks the team to become better storytellers.
Responsibilities
Responsibilities● Help to define and drive business and product strategy, stimulating and provokingchange or progress across the organization.● Provide direction, inspiration, and mentorship to working teams, in line with strategy across the QuickBooks product ecosystem.● Ensures alignment across the quad (Design, Product Management, Engineering, Data Science) across the ecosystem.● Maintain and influence cross-functional partners on the product strategy and vision.● Build capabilities across teams, scaling effort across the business.● Manage complex initiatives through design thinking, pushing innovation with a strong focus on the holistic QuickBooks ecosystem.● Have an uncanny ability to bring people along across a complex organization andinspire them to always aim for bigger, bolder, and smarter.● Evolve the design system for web, mobile, and/or other mediums.● Broad and deep product and customer knowledge across business.● Work with distributed teams and stakeholders, across multiple projects and initiatives● Operate autonomously but provide strategic guidance to leadership while managing your direct team.● Provide strategy and new thinking for unmet opportunities, champion that vision.● Participate and facilitate brainstorming and co-design activities with internal groupsand with customers.● Be an excellent communicator; amplify, dramatize stories and information to evokemeaningful and lasting emotional responses through verbal and visual means,ensuring alignment with stakeholders and team
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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